Compliance
KYC & Customer Verification
Finlazo uses customer and business verification controls to understand who uses its services, reduce identity and financial-crime risks, and meet applicable legal and regulatory requirements.
Verification requirements may vary depending on the customer, product, jurisdiction, transaction characteristics and applicable legal or regulatory requirements. Finlazo may request additional information where necessary.
Publication of this page does not itself represent that Finlazo holds a licence, registration or authorisation in a particular jurisdiction. Regulatory permissions depend on the relevant product, activity and jurisdiction.
Information that may be requested
Individuals and businesses
Individuals
- — Identity details
- — Government-issued identification
- — Address information
- — Contact information
- — Additional information where required
Businesses
- — Registration details
- — Corporate documentation
- — Business activities
- — Ownership and control
- — Authorised representatives
- — Additional information where required
01
Purpose
Customer verification helps Finlazo understand who uses its services, protect accounts and payment infrastructure, reduce identity fraud and financial-crime risks, and support applicable legal and regulatory obligations.
02
Who may need verification
Verification may apply to individual customers, businesses, merchants, authorised representatives, beneficial owners and controlling persons. Requirements depend on the service, product, jurisdiction and circumstances.
03
Individual customer verification
Finlazo may request information such as a legal name, date of birth, residential address, contact details and government-issued identification, together with other information necessary to verify identity. This list is not exhaustive.
04
Business verification
For businesses, Finlazo may request legal and registration details, a registered or business address, information about business activities, authorised representatives, ownership and control information, and supporting corporate documentation.
05
Beneficial ownership and control
Finlazo may need to identify and verify individuals who ultimately own or control a business, or who act on its behalf. The information requested may vary according to the customer, service, jurisdiction and applicable requirements.
06
Identity and document verification
Information and documents may be reviewed for authenticity, consistency, validity and completeness. Finlazo does not publish internal verification methods or document-authentication rules.
07
Risk-based verification
Verification is risk-based. Relevant considerations may include customer type, jurisdiction, product or service, expected activity, transaction characteristics, delivery channel and other relevant risk indicators.
08
Enhanced verification
Higher-risk circumstances may require additional documentation, further identity or business information, source-of-funds or source-of-wealth information, additional approvals or enhanced review.
09
Politically exposed persons
Additional measures may apply to politically exposed persons, relevant family members and close associates where applicable law or risk requires it. This does not mean that such customers are automatically rejected.
10
Sanctions and screening
Finlazo may screen customers and relevant parties against applicable sanctions and other financial-crime controls. Access or activity may be restricted where required by applicable law or risk management obligations.
11
Source of funds and source of wealth
Where appropriate, Finlazo may request information or evidence about where particular funds originated or how relevant wealth was accumulated.
12
Ongoing verification
Verification is not necessarily a one-time event. Finlazo may request updated information where documents expire, account information or activity changes, legal requirements change, or additional review is appropriate.
13
Information accuracy
Customers are responsible for providing information that is accurate, complete and current. Finlazo may request clarification or updated documentation when necessary.
14
Unable to complete verification
Finlazo may delay activation, restrict certain features, decline a request, or suspend or terminate access where required information cannot be verified, risks cannot be appropriately managed, or applicable law requires it.
15
Account security and identity fraud
Customer verification also helps reduce impersonation, account takeover, identity theft, fraudulent account creation and misuse of payment infrastructure. Finlazo does not publish detailed fraud-detection methods.
16
Privacy and confidentiality
Verification information is handled subject to applicable privacy, confidentiality and data-protection requirements. For more information, see the Finlazo Privacy Policy. Read the Privacy Policy.
17
Third-party verification services
Finlazo may use qualified service providers or data sources to support identity, business or compliance verification where appropriate. Finlazo remains responsible for its applicable customer-facing compliance obligations.
18
Record keeping
Verification and related compliance records may be retained for periods required by applicable law and legitimate compliance requirements.
19
Changes to verification requirements
Requirements may change because of regulatory developments, new products, new jurisdictions, changes in risk or changes in customer circumstances.
20
Policy review
This customer-verification framework is reviewed periodically and updated where appropriate.
Framework summary
Key verification principles
- Know who uses Finlazo
- Verify identity using appropriate information
- Understand business ownership and control
- Apply stronger checks where risk is higher
- Keep customer information current
- Screen for relevant financial-crime risks
- Protect verification information
- Maintain appropriate compliance records
- Request additional information when necessary
- Restrict services where verification cannot be completed appropriately
Common questions
Verification FAQ
Why does Finlazo verify customers?
Verification helps Finlazo understand its customers, protect accounts and support applicable legal, regulatory and financial-crime controls.
What documents might I need?
Requirements vary. Finlazo may request identity, address, business, ownership or other supporting information depending on the service and circumstances.
Why might Finlazo request additional information?
Additional information may be needed to clarify identity, ownership, activity or risk, or to meet an applicable legal or regulatory requirement.
Do businesses need verification?
Business customers, merchants and their relevant representatives or owners may need verification where required by the service, jurisdiction or circumstances.
Can verification requirements change?
Yes. Requirements may change as products, jurisdictions, customer circumstances, risks and applicable requirements change.
Why might my account require re-verification?
Finlazo may request updated verification when information changes, documents expire, activity changes or further review is appropriate.
Compliance enquiries
Questions about verification?
For customer-verification, compliance or regulatory enquiries, contact the Finlazo Compliance team.
compliance@finlazo.comView the compliance library